Our Cabin Policies
Reservations: All reservations must be guaranteed with a credit card. Rock Creek Cabins accepts Visa, MasterCard, Discover and American Express. No reservations will be held if rental charges to a credit card are declined. Total rental charges are due at, or prior to check-in.
Trip Insurance: For guest’s protection Access America® offers Trip Insurance through Rock Creek Cabins. If guests are concerned with the possibility of cancellation within 30 days of arrival we suggest accepting insurance coverage
Cancellations. Please read carefully
Rock Creek Cabins cancellation policy is as follows
1. Cancellations made thirty (30) days prior to arrival: Rock Creek Cabins will refund guests deposit, minus a $50.00 processing fee
2. Cancellations between twenty nine (29) and fifteen (15) days of scheduled arrival: guests will receive 50% of the deposit, minus a $50.00 processing fee
3. Cancellations made fourteen (14) days or less to scheduled arrival date: guests will be charged the full rental amount
4. In the event of a documented emergency, (15 days prior to arrival) Rock Creek Cabins will allow the guest a one-time opportunity to reschedule the reservation for the same cabin for a stay within a year of the original arrival date. For rescheduling, guests will be charged a $50.00 non-refundable processing fee
5. Rescheduled reservations are non cancelable – for any reason – balance is due on rescheduled reservations at time of rescheduling.
6. Rescheduling is permitted ONE (1) time if it is 15 days or more before your arrival date
7. Telephone Cancellations are not accepted. All requests to cancel must be mailed or emailed, and Rock Creek Cabins will confirm the cancellation in writing
8. NO SHOWS ARE CHARGED THE FULL RENTAL AMOUNT
There will be NO exceptions to the cancellation policy as Trip Insurance is available to cover emergencies
Cancellation request must be emailed or postal mailed to:
Rock Creek Cabins
PO Box 2576
Bryson City, NC 28713
Handicap Accessible: We apologize but at this time we have no handicap accessible cabins. Most cabins require some climbing of steps or stairs. Therefore we do not recommend renting a cabin if you are wheelchair bound or physically unable to climb steps or stairs. We offer no refunds if you choose to disregard this information
Payment: DUE ON, OR PRIOR TO, ARRIVAL unless advance arrangements have been made. Rental fees will be billed to the same credit card used to reserve the cabin. With management approval, a change in credit card can be made no later than 24 hours prior to arrival date and such changes are subject to the processing fee established by the credit card company
Inclement Weather Policy: While the winter months provide many opportunities for unique and unforgettable experiences at Rock Creek Cabins, the weather in the mountains is unpredictable from late November into December, January, February, March and sometimes into mid-April
During those months chains and/or 4-Wheel drive vehicles may be required to access the cabins. Packing for stays at Rock Creek Cabins during those months, should include the following items: flashlights, drinking water, non-perishable foods, warm clothes (in the event of a power outage) and a cooler for storing food. Rock Creek cabins are equipped with grills that can be used under any weather conditions. Please, come prepared for inclement weather and poor road conditions. NO refunds are given for early departures
In order to protect the safety of Rock Creek Cabins clients, efforts will be made to contact guests as early as possible if weather conditions become severe. If the cabins are not accessible safely, we will attempt to locate suitable accommodations for our guest or we will refund the deposits if unable to do so. Rock Creek Cabins reserves the right to cancel reservations to protect the safety of our guests under severe weather conditions
Pets: Pets are welcomed at Rock Creek Cabins. Dogs must be leashed at all times when outside. Pets are to be crated or sequestered in one room of the cabin if left unattended. Please bring pet’s bedding and/or crate because Rock Creek Cabins does not allow pets on furniture or beds. No more than two (2) pets per cabin are allowed. Sorry, no exceptions.
A pet fee of $45.00 for the 1st pet. Additional pets are $15.00. If pet hair is found on furniture or beds guests will be charged an additional $50 cleaning fee. Additionally, guests must pay any damage pets have caused to the cabins or surrounding areas.
Equipment Repairs / Mechanical Failures: Rock Creek Cabins makes every effort to maintain all equipment at the cabins, including but not limited to hot tubs, TV’s, fireplaces, air conditioning, heating systems, etc. In the event of equipment failure, Rock Creek Cabins will make every effort to repair the equipment in a timely manner, NO refunds or credits will be issued
House Parties: Due to strict liabilities, parties of any nature are not permitted at cabins or the surrounding property. In the event of a party all participants involved will be removed from the property and no refunds will be granted for rental fees or deposits. There are no exceptions to this policy. Rock Creek Cabins does not rent to fraternities, sororities, or other large non-family groups. Upon check-in, Rock Creek Cabins reserves the right to refuse service to clients unwilling to adhere to this policy.
When staying in a cabin, please be mindful of others. Keep noise to a minimum between the hours of 11:00 PM and 9:00 AM.
Rock Creek Cabins are smoke free, therefore, smoking is not permitted inside the cabins
Prices are subject to change without notice. Please note that Rock Creek Cabins has a 30 day cancellation policy as stated above
Visa, MasterCard, Discover & American Express accepted.
Call 800-731-8050 or 888-572-7001 toll free for reservations or information
Receipt of deposit constitutes acceptance to all terms and conditions of rental.